IT Support Officer - Hardware, Network & Retail Systems

Join CCK Group as an IT Support Officer in the vibrant heart of Badung, Bali! We are seeking a technically skilled and customer-focused professional to maintain, troubleshoot, and optimize our IT infrastructure, including hardware, networks, and retail systems. This role is perfect for someone who enjoys solving technical challenges and providing exceptional service to our team.

At CCK Group, we pride ourselves on our innovative approach to retail and technology. Our mission is to deliver seamless shopping experiences through cutting-edge IT solutions. In this role, you'll be part of a dynamic team working on a variety of projects that span hardware maintenance, network management, and retail system optimization.

As an IT Support Officer, you'll spend your days troubleshooting hardware issues, configuring and managing networks, and ensuring our retail systems run smoothly. You'll work closely with our retail team to understand their needs and provide the technical support required to enhance their productivity and efficiency.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support for hardware, network, and retail systems, ensuring minimal downtime and maximum productivity.
• Maintain and troubleshoot hardware issues, including desktops, laptops, printers, and other peripherals.
• Configure, manage, and optimize network infrastructure, including routers, switches, and firewalls.
• Install, configure, and maintain retail software and systems, ensuring they meet the needs of our retail operations.
• Monitor and maintain IT systems to ensure they are running efficiently and securely.
• Provide technical training and support to retail staff, helping them to use our IT systems effectively.
• Document all IT processes and procedures, ensuring they are up-to-date and easily accessible.
• Participate in IT projects and initiatives, contributing to the continuous improvement of our IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support, with a focus on hardware, network, and retail systems.
• Certifications in ITIL, CompTIA A+, CompTIA Network+, or similar are a plus.
• Strong knowledge of hardware and network troubleshooting and repair.
• Proficiency in retail software and systems, such as SAP, Oracle, or similar.
• Excellent communication and interpersonal skills, with the ability to work well in a team.
• Problem-solving skills and a proactive approach to IT support.
• Ability to work in a fast-paced retail environment, with the ability to prioritize tasks and meet deadlines.

🛠️ Keahlian

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