Customer Relationship Executive - Branch Bolaang Mongondow Utara

BFI Finance Indonesia is looking for a dedicated Customer Relationship Executive to join our team in Bolaang, Sulawesi Utara. This role is crucial in maintaining and growing our customer relationships, ensuring their needs are met and their satisfaction is maximized. In this position, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience. This is a fantastic opportunity to grow your career in the finance industry while working in a vibrant and dynamic environment.

As a Customer Relationship Executive at BFI Finance Indonesia, you will be at the heart of our customer service operations. You will handle customer inquiries, manage customer complaints, and ensure that our customers receive the best possible service. You will also be responsible for maintaining customer records and ensuring that all customer information is accurate and up-to-date. This role requires a proactive and customer-focused individual who is passionate about delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high levels of satisfaction.
• Handle customer inquiries and complaints, providing timely and effective solutions.
• Conduct regular follow-ups to ensure customer needs are met and address any issues promptly.
• Maintain accurate and up-to-date customer records using our in-house CRM system.
• Collaborate with other departments to ensure seamless customer service and support.
• Provide regular reports on customer interactions and service quality metrics.
• Participate in training and professional development programs to enhance your skills and knowledge.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in using Microsoft Office Suite.
• Ability to work well under pressure and meet deadlines.
• Familiarity with CRM systems is a plus.
• Must be willing to work in Bolaang Mongondow Utara.

🛠️ Keahlian

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