Customer Service Officer - Lazada (Bangka Belitung)

Join Lazada Indonesia as a Customer Service Officer in Bangka Belitung and be part of Southeast Asia’s leading eCommerce platform! You’ll deliver exceptional customer support, resolve inquiries efficiently, and contribute to a seamless shopping experience for millions of customers. Our team is dedicated to providing top-notch service, and we’re looking for passionate individuals to join us.

As a Customer Service Officer, you’ll handle customer inquiries, complaints, and feedback, ensuring every interaction leaves a positive impression. You’ll work with our customer service tools, including Lazada’s Customer Service System (CSS) and Zendesk, to manage and resolve issues promptly. With a focus on customer satisfaction, you’ll go above and beyond to ensure our customers feel valued and heard.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and chat.
• Resolve issues efficiently using Lazada’s Customer Service System (CSS) and Zendesk.
• Provide exceptional customer support, ensuring a seamless shopping experience.
• Escalate complex issues to senior team members when necessary.
• Monitor customer service metrics and provide regular reports.
• Participate in training and development programs to enhance skills.
• Adhere to Lazada’s customer service guidelines and policies.
• Contribute to a positive and collaborative team environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using Lazada’s Customer Service System (CSS) and Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with eCommerce platforms and customer service best practices.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian and English.

🛠️ Keahlian

Lowongan Terkait